Shipping policy

Shipping Policy

Where we ship

We ship Australia-wide via Australia Post. We currently do not ship internationally.

We are unable to deliver to certain restricted or "dry" areas where the supply of alcohol is prohibited by law. If your address falls within a restricted area, we will contact you to arrange an alternative or a refund.

Production time for personalised items

Most of our products are personalised and made to order, so please allow time for production before your order is dispatched. Current production time is approximately [1-3 business days]. This is separate from delivery transit time.

Where we provide a digital proof for approval, production begins only after you approve it, so please respond promptly to avoid delays.

Dispatch and delivery times

Once produced, orders are dispatched from Victoria. Estimated delivery times after dispatch:

Metro areas: 2-4 business days
Regional areas: 3-7 business days

All timeframes are estimates and are not guaranteed. Delivery may take longer during peak periods, sales, and public holidays. Australia Post delays outside our control may also affect delivery.

Shipping costs

Shipping is calculated at checkout based on your delivery address.

Age verification on delivery

Because we sell alcohol, all deliveries require age verification. By law, our carrier may request valid photo ID showing the recipient is 18 or over, and may refuse to hand over the parcel if age cannot be verified or if the person receiving it appears to be intoxicated.

Alcohol orders cannot be left unattended. An adult (18+) must be present to receive the parcel. Authority to Leave (ATL) is not available on orders containing alcohol.

If no one is available to receive the delivery, Australia Post will follow its standard process (such as leaving a card and holding the parcel at a collection point for you to collect with ID). Redelivery or collection is the responsibility of the recipient.

Deliveries to Victoria

For deliveries to addresses in Victoria, Australia Post can only hand the parcel to the addressee (the person the order is addressed to). Please make sure the named recipient will be available, and consider this when ordering a gift to a Victorian address.

Gift orders

If you are sending an order as a gift, please note the recipient must also be 18 or over and available to receive the delivery with valid ID. We are unable to complete delivery to a recipient who cannot verify they are 18+.

Correct delivery details

Please check your delivery address and recipient details carefully at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details. If a parcel is returned to us due to an incorrect address or a failure to collect, any re-shipping costs will be payable by you.

Tracking

Once your order is dispatched, we will email you tracking details so you can follow your delivery.

Damaged or lost parcels

If your order arrives damaged, please contact us at admin@thoughtfulxx.com.au within 3 days with photos so we can assist. Nothing in this policy limits your rights under the Australian Consumer Law. For our full remedies, see our Returns & Refunds Policy.